Question 1

How much will my organization be paid for the Neosporin tube Brigade?

Accepted Answer

Each piece your location sends in will earn 2 points or $.02 to the non-profit of your choice. Tubes will be counted based on weight, using .0198 lbs. as the average weight of an antibiotic ointment tube.

Question 2

I checked my status. Why is it incorrect?

Accepted Answer

Please check back frequently to see your status update. If there is a serious problem with collections/donations status please call Brigade Services at 1-866-967-6766 or e-mail customersupport@terracycle.net.

Question 3

Is there a limit to how many tubes I can send in?

Accepted Answer

There is no limit to the amount of Neosporin tubes you can send in. A standard size copy paper box holds about 50 Neosporin tubes. As long as you have been sending in a slow, steady stream, you are doing well. For additional information, please see the “Shipping Instructions”, which you can download from the "RESOURCES" tab located on your account.

Question 4

How do I ship the packaging back to TerraCycle?

Accepted Answer

Option 1 (Eco Friendly way!): If you already have a reused box or bag, you can download your own pre-paid UPS return label by clicking the red “SHIP YOUR WASTE TO US” icon located on your account and select the NEOSPORIN Tube Brigade under the drop down menu. Print the pre-paid label and affix to the reused box or back and drop off at a local ups drop off location.
Option 2: You can also have us ship 2 UPS pre-paid return labels, by clicking “Send Me Mailing Labels.” Your pre-paid return labels will be shipped to your address. Please allow 3 to 4 weeks for delivery time. Delivery times may vary depending on your location.

Question 5

Do I have to pay for shipping?

Accepted Answer

Nope! You will be able to print pre-paid UPS shipping labels from our website through your online account. This will bring your NEOSPORIN Tube Brigade collections back to our factory to be up-cycled into TerraCycle eco-chic products! You win, we win, and the environment wins!

Question 6

I forgot to select a charity during sign up. Can I still select one?

Accepted Answer

Yes. You can select, add or change your preferred charities via your account on the TerraCycle website. Simply log into your account at www.terracycle.net and click on the "IMPACT" tab. To add a new preferred charity to your account, please select the "Manage Charities" link. Please note that during the check out process when redeeming points, you will also be given a chance to choose an existing charitable gift and update or change your preferred charities.
You can also call 1-866-967-6766 or email customersupport@terracycle.net with the charity name, address, contact person and Tax ID #.

Question 7

I've sent collections in to benefit a charity. Why didn’t I receive a check?

Accepted Answer

You must redeem your points for a cash donation via your account in order for a check to be disbursed to the charity of your choice. Please note, there is a minimum of 1,000 points or $10 needed for cash donation. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.

Question 8

Is there a minimum/maximum amount of packaging to collect before my school or charity will receive a check?

Accepted Answer

You can redeem your points at any time for one of TerraCycle's charitable gifts, or towards a cash donation (check) to any non-profit or charitable organization, including schools. Please keep in mind that there is a minimum of 1,000 points or $10 needed for a cash donation. Cash donations are mailed directly to the charity, twice a year in June and December. All cash donations requested between May 1st and October 31st will be disbursed in December. All cash donations requested between November 1st and April 30th will be disbursed in June.

Question 9

What if my information changes or needs to be updated?

Accepted Answer

If for any reason you need to change or update your information, please select the PROFILE tab (located on your account) and then simply click "Edit My Profile". If you still need assistance or have questions please contact Customer Support at 1-866–967–6766 or email customersupport@terracycle.net.

Question 10

Can my school or organization sign up more than once?

Accepted Answer

No. Each individual and organization, including schools, can only have one NEOSPORIN Tube Brigade account. Any additional accounts will be suspended. However, more than one brigade can benefit a single school. If you have any questions please contact customersupport@terracycle.net for clarification.

Question 11

What do I need to sign up for the Neosporin tube Brigade?

Accepted Answer

You will need to provide 1) a contact person to oversee the NEOSPORIN Tube Brigade at your location and 2) a valid email address and 3) a valid mailing address. If you choose to redeem your points towards a non-profit or charity of your choice, you will also need the mailing address and contact information for the 501(c)3 charity and its Federal Tax ID number. (Please note: The federal tax ID number will be formatted XX-XXXXXXX, please be sure that you do not have the state sales tax exempt number).
If you do not have your own charity, you can choose to redeem your points towards one of TerraCycle's charitable gifts.

Question 12

Which states can participate in the TerraCycle Brigades?

Accepted Answer

TerraCycle® Brigade programs are open to all U.S. States EXCEPT for ALASKA, Hawaii and Puerto Rico. If you live in Alaska, Hawaii or Puerto Rico and sign-up for a Brigade, your account will be automatically deactivated and your location will not be able to print or request labels. We apologize for the inconvenience and hope to have brigade programs running in those states and territories in the future.

Question 13

Who can sign up for the Neosporin tube Brigade?

Accepted Answer

We welcome anyone from almost any organization to join in our recycling efforts! There are some practical considerations your organizations should keep in mind. For example, our program is not designed to accommodate recycling centers.

Question 14

What kinds of packaging are acceptable?

Accepted Answer

We accept any brand and any size antibiotic ointment tube. Excludes any jars such as; Vicks and Vaseline.

Question 15

We are done collecting for the Neosporin tube Brigade, can we unsubscribe?

Accepted Answer

Please log into your account on the TerraCycle website. Select the “BRIGADES” tab and then the option “Remove this Brigade” located under the NEOSPORIN Tube Brigade.

NEOSPORIN Tube Brigade®